All our products are gluten free.
Frequently Asked Questions
Find Answers To All Your Questions
FAQs
Allergen information: Gluten
Allergen information: Nut
All our products are nut free.
Allergen information: Dairy
We have some dairy free options.
COCONAMA
Raspberry, Salted Dark, Mint, Chili, Ginger, Green Tea Dark and Yuzu (Japanese Lemon). Other than Yuzu, they are vegan too (Yuzu contains honey).
Lavender, Orange, Rose, Dairy free Dark, and Tofu are available only in 2pcs pack.
COCOBAR
Dark, Chili, Salted Dark
COCOLABO & No sugar added
All products
COCOBARK
Nib & Slat, Cherry & Oats, Raspberry
Allergen information: Soy
Most of our products contain soy lecithin. COCOLABO & No sugar added are soy free.
Allergen information: Egg
Only icecream contains Egg, all our chocolate are Egg free.
Storage and Expire period
COCONAMA (truffles)
Please keep refrigerated. The expire period is 1 month in the fridge and 3 months in the freezer. For Coconama gift boxes (8, 24, 48 or 72pcs) last 2 months in the fridge. If you put them in the freezer, to use a zipper bag is recommended.
COCOBAR, COCOLABO, COCOBARK, No sugar added
Please keep away from sunshine and store in a cool, dry place. You don’t need to put them in the fridge. It lasts 9-12 months at room temp.
Shipping
We ship only inside Canada.
Free shipping is available on orders of $80 or more across Canada. During the warm weather months (May through September, depends on the weather), we unfortunately do not process shipping orders during that time period.
For more information, please visit here.
Local home delivery
We do local delivery to the area that postal code begins with V5, V6 and V7 (not to the island). For more information, please visit here.
Others
For other inquiries, please contact us from here. We'll get back to you within 48 hours.
Workshop cancellation policy
**Workshop Cancellation Policy**
We understand that plans can change. Please review our cancellation policy below:
**Participant Cancellations:**
- Cancellations made **more than 48 hours before** the workshop will receive a **full refund**.
- Cancellations made **within 48 hours** of the workshop are **non-refundable**.
- If you are unable to attend, you may **transfer your spot to another person** by notifying us in advance.
**Organizer Cancellations:**
- If the workshop is cancelled by the organizer due to unforeseen circumstances, participants will receive a **full refund**.
- Please note that we are not responsible for any other costs incurred by participants, such as travel or accommodation expenses, regardless of the reason for cancellation.
If you have any questions or need to make changes to your registration, please contact us at info@coconama.com
FAQs
Allergen information: Gluten
All our products are gluten free.
Allergen information: Nut
All our products are nut free.
Allergen information: Dairy
We have some dairy free options.
COCONAMA
Raspberry, Salted Dark, Mint, Chili, Ginger, Green Tea Dark and Yuzu (Japanese Lemon). Other than Yuzu, they are vegan too (Yuzu contains honey).
Lavender, Orange, Rose, Dairy free Dark, and Tofu are available only in 2pcs pack.
COCOBAR
Dark, Chili, Salted Dark
COCOLABO & No sugar added
All products
COCOBARK
Nib & Slat, Cherry & Oats, Raspberry
Allergen information: Soy
Most of our products contain soy lecithin. COCOLABO & No sugar added are soy free.
Allergen information: Egg
Only icecream contains Egg, all our chocolate are Egg free.
Storage and Expire period
COCONAMA (truffles)
Please keep refrigerated. The expire period is 1 month in the fridge and 3 months in the freezer. For Coconama gift boxes (8, 24, 48 or 72pcs) last 2 months in the fridge. If you put them in the freezer, to use a zipper bag is recommended.
COCOBAR, COCOLABO, COCOBARK, No sugar added
Please keep away from sunshine and store in a cool, dry place. You don’t need to put them in the fridge. It lasts 9-12 months at room temp.
Shipping
We ship only inside Canada.
Free shipping is available on orders of $80 or more across Canada. During the warm weather months (May through September, depends on the weather), we unfortunately do not process shipping orders during that time period.
For more information, please visit here.
Local home delivery
We do local delivery to the area that postal code begins with V5, V6 and V7 (not to the island). For more information, please visit here.
Others
For other inquiries, please contact us from here. We'll get back to you within 48 hours.
Workshop cancellation policy
**Workshop Cancellation Policy**
We understand that plans can change. Please review our cancellation policy below:
**Participant Cancellations:**
- Cancellations made **more than 48 hours before** the workshop will receive a **full refund**.
- Cancellations made **within 48 hours** of the workshop are **non-refundable**.
- If you are unable to attend, you may **transfer your spot to another person** by notifying us in advance.
**Organizer Cancellations:**
- If the workshop is cancelled by the organizer due to unforeseen circumstances, participants will receive a **full refund**.
- Please note that we are not responsible for any other costs incurred by participants, such as travel or accommodation expenses, regardless of the reason for cancellation.
If you have any questions or need to make changes to your registration, please contact us at info@coconama.com
